This Privacy Policy describes how KAIZEN & INNOVATIONS ("we", "us", "our", or "HOOKPULSE") collects, uses, stores, and protects your personal information when you use our webhook scheduling and job automation services ("Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our Services.
1.1 Account Information
- Name, email address, and contact information
- Company name and business details (if provided)
- Account credentials (encrypted passwords)
- Billing address and payment information
1.2 Service Usage Data
- API keys and authentication credentials
- Webhook configurations (URLs, methods, headers, request bodies)
- Schedule details (cron expressions, intervals, timing information)
- Task execution logs and performance metrics
- Error logs and retry attempts
- Usage statistics (number of schedules, executions, retries)
1.3 Payment Information
- Payment method details (processed securely through payment gateways)
- Billing history and transaction records
- Invoice and receipt information
1.4 Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Access logs and timestamps
- Referral URLs and navigation patterns
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our webhook scheduling services
- Account Management: To create and manage your account, process payments, and send invoices
- Communication: To send service notifications, updates, security alerts, and respond to your inquiries
- Analytics: To analyze usage patterns, improve our Services, and develop new features
- Security: To detect, prevent, and address security issues, fraud, and unauthorized access
- Compliance: To comply with legal obligations and enforce our Terms of Service
- Support: To provide customer support and troubleshoot technical issues
3. Data Protection and Storage
We implement industry-standard security measures to protect your data:
3.1 Security Measures
- Encryption: All data in transit is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption
- Access Controls: Strict access controls and authentication mechanisms limit data access to authorized personnel only
- Secure Infrastructure: Our Services are hosted on Google Cloud Platform with multi-region redundancy and enterprise-grade security
- Regular Audits: We conduct regular security audits and vulnerability assessments
- API Security: API keys are hashed and stored securely. We never expose your API credentials in logs or error messages
3.2 Data Storage
- Your data is stored on secure servers located in India and other regions as required for service delivery
- We retain your account information for as long as your account is active or as needed to provide Services
- Execution logs and analytics data are retained for a period necessary for service operation and troubleshooting (typically 90 days)
- Payment records are retained as required by applicable tax and accounting laws
- You may request deletion of your data at any time, subject to legal retention requirements
4. Third-Party Sharing
We may share your information with third parties only in the following circumstances:
4.1 Payment Gateway Providers
We use payment gateway providers (such as Cashfree, PhonePe, Razorpay, and other authorized payment processors) to process payments. When you make a payment:
- Payment information (card details, UPI, net banking) is directly transmitted to the payment gateway provider
- We do not store your complete payment card details on our servers
- Payment gateway providers are PCI-DSS compliant and handle all payment data according to their privacy policies
- We receive transaction status, payment IDs, and billing information necessary for invoicing and account management
4.2 Cloud Service Providers
- We use Google Cloud Platform for hosting and infrastructure services
- These providers have strict data protection agreements and comply with international security standards
- Your data remains encrypted and is not used by these providers for their own purposes
4.3 Analytics and Monitoring
- We may use analytics services (such as Google Analytics) to understand usage patterns and improve our Services
- These services collect anonymized, aggregated data and do not identify individual users
4.4 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to:
- Comply with legal obligations or respond to lawful requests
- Protect our rights, property, or safety, or that of our users
- Prevent fraud or security threats
- Enforce our Terms of Service
4.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and analyze usage:
5.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (authentication, session management, security)
- Functional Cookies: Remember your preferences and settings to improve your experience
- Analytics Cookies: Help us understand how visitors interact with our website (anonymized data)
- Performance Cookies: Collect information about website performance and errors
5.2 Cookie Management
- You can control cookies through your browser settings
- Disabling essential cookies may affect website functionality
- We use first-party cookies primarily; third-party cookies are limited to analytics services
- Cookies are used to maintain your login session and remember your preferences
5.3 Third-Party Cookies
Some third-party services (like Google Analytics) may set their own cookies. These are subject to the respective third-party privacy policies. We do not have control over these cookies.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data and information about how it is processed
- Correction: Update or correct inaccurate or incomplete information
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Data Portability: Request a copy of your data in a structured, machine-readable format
- Opt-Out: Unsubscribe from marketing communications (service-related communications will continue)
- Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
To exercise these rights, please contact us at the email address provided in the Contact section below.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations (tax, accounting, regulatory requirements)
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law. Execution logs and analytics data may be retained in anonymized form for service improvement purposes.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your data, including:
- Standard contractual clauses approved by data protection authorities
- Compliance with applicable data protection regulations
- Encryption and security measures during transfer
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to your registered email address
- Displaying a prominent notice on our website
Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.
11. Compliance with Laws
This Privacy Policy is designed to comply with:
- Information Technology Act, 2000 (India): Including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR): For users in the European Economic Area
- Payment Gateway Regulations: Compliance with PCI-DSS and payment gateway provider requirements
12. Refund and Cancellation Policy
NO REFUND AND CANCELLATION POLICY: KAIZEN & INNOVATIONS operates on a strict no-refund and no-cancellation policy. All payments made for our Services are final and non-refundable. Once you have subscribed to or purchased our Services, you will not be entitled to any refunds, whether partial or full, under any circumstances.
This policy applies to all types of charges including monthly subscriptions, usage-based charges, schedule creation fees, and any other fees associated with our Services. By using our Services, you acknowledge and agree that all charges are final and that no refunds or cancellations will be processed.
For detailed information about our refund and cancellation policy, please refer to our Refund and Cancellation Policy page.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: